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Delivery & Returns

Delivery Charges

    • Free delivery for all UK orders over £40. Sorry we can't extend this offer outside the UK
    • UK and Ireland delivery starts at £2.95 for items under 1 kg, delivery options within 1 to 5 days, there's NO extra charge (except pedal cars and go-karts) for BT, IM, KW, ZE and HS post codes.

 

Royal Mail - UK Prices By Weight

 
up to 1kg £2.95
1 - 1.5kg £3.90
1.5 - 2kg £4.49
2 - 2.5kg £7.20

 

    • We can deliver products worldwide, if you would like a quote, please use "estimate shipping" found on the cart page (top right, view cart).
    • To save you money, the delivery charge is calculated at checkout by weight on your complete order.

 

Delivery Information

    • Most orders within the UK are sent Next Day Delivery using Royal Mail's First Class/24 Hour service when ordered before 3:55pm Monday- Friday. See the availability section on each product listing for more information.
    • All non next days delivery orders we aim to deliver within 5 working days, although many items are delivered within 2 to 3 days.
    • All orders are sent via secure courier delivery, such as Royal Mail, UPS and Hermes.
    • All goods are subject to availability; if an item is 'out of stock' or 'unavailable' you will be contacted soon after you placed the order, Monday to Friday.
    • You have the option when ordering online to have your order delivered to an alternative address, except pedal cars and pedal go-karts.
    • A gift wrapping service is available on most small and medium sided items. If available (displayed on product description), add a product to the cart to see the options. The cost is £2.49 per item.
    • If there's a problem with your delivery we will inform you immediately and advise you of the expected delivery date.

 

How to Cancel an Order

If your order hasn't been dispatched we will happily cancel the order. To cancel an order please

    • Reply to your order receipt sent by email or call 01935 360037 Monday - Friday (9am - 4pm)
    • If the order has been dispatched please see returns below.

 

Returns and Exchanges

Returns

Please contact us here, reply to invoice email or telephone on 01935 360037 with your order number.

    • We offer a full no-quibble 100 day money back guarantee.
    • You have 100 days from the receipt of your order in which to return any items.
    • Please return products in original packaging in a salable condition.
    • You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

 

Faulty or Damaged Goods

If you receive your order and you find that it is damaged or faulty, then we will be happy to refund or send you a replacement, please

    • Contact us using the contact details above as soon as possible.
    • If damaged on arrival, we would appreciate photograph's of the damage.
    • We can then quickly arrange a replacement, or a collection for a refund.

 

Exchange

We want you to be entirely satisfied with your purchase from InspiringToys, so If you would like to exchange your item please:

    • Contact us via the website, email, telephone or in writing.
    • Return it to us unopened in the original packaging within 100 days of receipt.
    • We recommend you send returned items to us by a signed/recordered delivery method.
    • You'll find myHermes to be the cheapest courier for returns and it's tracked!
    • Once received we'll send you your new item.

 

Return address

Inspiring Toys,
103 Southway Drive,
Yeovil.
BA21 3EB

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